Vonex is proud to announce that it has been ranked #1 in Australia for the lowest customer complaint rate in the telecommunications industry, according to the latest Telco Complaints-Handling Performance Report released by the Australian Communications and Media Authority (ACMA).
The report, which analysed telco complaint handling for the Quarter Ending September 2024, found that Vonex recorded just 3 complaints per 10,000 services in operation – well below the industry average of 45 complaints. This result encompasses services across phone, internet, and mobile.
“For the number of complaints received per 10,000 services in operation, Vonex received the least complaints,” the report states.
This recognition reflects Vonex’s unwavering commitment to delivering reliable networks, innovative products, and exceptional customer satisfaction.
Vonex CEO Ian Porter said, “At Vonex, we are dedicated to providing the best possible experience for our customers. Achieving the lowest complaint rate in Australia is a testament to the strength of our services, our innovative solutions, and the hard work of our team. We thank our customers and partners for their ongoing trust and support.”
For more information, view the ACMA media release here.
