From 28th October 2024, the 3G Network will no longer be available in Australia. This means that Customers with 3G Mobile Services or devices that don’t support VoLTE calling (see FAQs for more information) will no longer be able to make or receive calls, including emergency calls to Triple Zero (000), send or receive messages or connect to the internet from that date forward.
If your device relies solely on 3G for voice calls and lacks VoLTE capability, it will no longer be able to make or receive calls from 28th October 2024. If you receive an email or SMS from Vonex regarding updates to the 3G Network, we recommend upgrading your device.
No. Upgrade to a Vonex 4G Mobile Plan, and we’ll retain your mobile number.
As all Australian telecommunications providers move away from 3G, you may face limitations if you continue using a 3G-dependent device. From 28th October 2024, without an upgrade, your device will not make or receive calls, send or receive texts, dial emergency services (000), or access the internet.
We’re here to support you with this change. Call 1800 828 668 to speak with a specialist today.