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We've updated our Master Service Agreement and Service Terms to better serve our customers. Read more

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Policies

New Master Services Agreement and Terms effective Feb 3, 2025:

Master Services Agreement (MSA)
Internet Services Description and Terms
Voice Services Description and Terms
Mobile Services Description and Terms

Current Terms and Policies:

What You Need to Know- Information about our services
Vonex Standard Form of Agreement Internet
Vonex MBE SLA- Service Level Agreement
Vonex Standard Form of Agreement (VoIP)
Vonex Standard Form of Agreement PSTN
Acceptable Use Policy
Appointment of an Authorised Representative
Complaint Handling Policy
Vonex Financial Hardship Policy
Vonex Fair Use Policy
Authorised Representative Process
Privacy Policy

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1800 828 668 Monday - Friday 8am - 8pm AEDT Saturday - Sunday 8am - 6pm AEDT

Level 6/303 Coronation Dr Milton QLD 4064 PO BOX 1448