ACMA statement: https://www.acma.gov.au/acma-statement-samsung-mobile-phone-issue

Telstra update: https://www.telstra.com.au/exchange/older-mobile-devices-calling-triple-zero-?utm_source=chatgpt.com

Optus update: https://www.optus.com.au/about/media-centre/media-releases/2025/10/customer-update-triple-zero-and-samsung-devices

Samsung support page: https://www.samsung.com/au/support/mobile-devices/issue-with-some-older-galaxy-devices-calling-triple-zero/

Check the device lists above for your model. If your model appears, it may not reliably call Triple Zero. Devices older than around seven years may still be at risk, even if not explicitly listed.

If the device requires replacement and this is not completed before the carrier block dates, it will no longer be able to connect to the mobile network. You may be unable to make or receive calls, including calls to emergency services.

No. This is an industry-wide, device-specific issue identified across multiple carriers. All carriers are required by law to block impacted devices to protect public safety.

Wi-Fi calling does not replace the need for a device to connect to a mobile network for Triple Zero fallback. Impacted devices may still fail to connect to an alternative network during an emergency.

Yes. After switching to a compliant device and connecting it to the network, your service will continue as normal.

Most tablets do not support mobile calling and are not impacted. Only mobile handsets capable of voice calls are affected.

Our team is available to guide you through the process of updating your device or help you determine whether it requires replacement. Call 1800 828 668.

No. A device blocked for not meeting Triple Zero safety requirements will not connect to any mobile network and will not be able to place emergency calls.

No. This is a hardware-specific issue affecting older device models and is unrelated to any recent network disruptions.