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Domestic and family violence assistance

Support when you need it most

Domestic and family violence can affect anyone. At Vonex, we’ll help you stay connected to the people and services you need, while always putting your safety and privacy first.

If you’re at risk right now please call 000 right away.
If you’re worried someone may be monitoring your devices, try to visit our website from a safe phone, computer or tablet. Remember to clear your browser history afterwards.

Our team is here to help

Call us on 1800 828 668
Monday – Friday 8am – 8pm
Saturday – Sunday 8am – 6pm
AEST/AEDT
Get in touch
Prefer not to call?
Request a call-back via our secure online form.
Request a Callback

Our Statement of Support

At Vonex, our commitment to your safety guides how we support customers experiencing domestic and family violence, with care, respect and sensitivity, always prioritising your wellbeing.
Domestic and family violence looks different for everyone and can take many forms, including physical, emotional and financial abuse. No matter your situation, your safety will always come first. When you contact us, we’ll always check it’s safe to keep talking, safe to update your details and safe to make any changes before we go further.
View our full Domestic & Family Violence Statement

Safe to keep talking

Safe to change account details

Safe to make changes to services

How we can support you

Our Team is trained to support customers who may be experiencing domestic or family violence. They’re here to help you explore safe options, whether that’s changing our number, moving services into your own name, or setting up flexible payment arrangements.
If you’re the account holder, we may be able to help with:
  • New mobile or home number
  • Private number options
  • SIM swap services
  • Plan changes (e.g. moving from postpaid to prepaid)
  • Service cancellations if required
  • Restoration of services cancelled due to nonpayment (where possible)
  • Flexible payment options (short or long term)
If the account isn’t in your name, we can still support you by setting up new services or helping move them into your own account:
  • A new mobile or prepaid service on a new account
  • A private home number on a new account
  • Support to move services into an independent account

Your privacy matters

We know that reaching our for support isn’t always easy. Your privacy is critical and our processes are designed with that in mind:
  • Anything you share with us remains confidential unless you give consent.
  • You won’t need to re-explain your situation each time you contact us
  • You can choose your preferred method of contact and we’ll respect it wherever possible
  • Your information is protected in line with Australian privacy laws.

More support is available

Alongside the help we can provide, there are other free and confidential services that may be able to support you, depending on your needs:
1800 RESPECT
Lifeline
Relationships Australia
National Debt Helpline
Kids Helpline
StandbyU Foundation

We’re here when you need us

If you’re experiencing domestic or family violence and need support, our team is here to help. You can speak with us about your situation, review our Domestic & Family Violence Statement, or access additional support through our Financial Hardship Policy.
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1800 828 668