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Policies & Forms
New Master Services Agreement and Terms effective March 1st, 2025:
Master Services Agreement (MSA)
Internet Services Description and Terms
Mobile Services Description and Terms
Voice Services Description and Terms
Policies:
Acceptable Use Policy
Complaint Handling Policy
Network Outage Complaint Handling Policy
Domestic & Family Violence Policy
Fair Use Policy
Financial Hardship Policy
Privacy Policy
Legacy Terms:
What You Need to Know- Information about our services
Vonex Standard Form of Agreement Internet
Vonex MBE SLA- Service Level Agreement
Vonex Standard Form of Agreement (VoIP)
Vonex Standard Form of Agreement PSTN
Forms:
Bereavement Form
