Appoint a Representative to Your Vonex Account
At Vonex, we understand there may be times when you need another person to help manage or discuss your account. You can appoint a representative so they can interact with us on your behalf within the level of authority you provide.
The type of representative you appoint determines what they can do and what information they can access. Use the information below to understand the available representative types and download the correct form for your account.
An ‘Authorised Representative’ can deal with us on your behalf as your agent (including making a complaint) and can act and access information as if they were you. This is different from someone simply assisting you. Only a formally authorised person can act on your behalf.
An ‘Advocate’ is someone you can appoint to interact with us on your behalf (including making a complaint) but cannot change your account or services and cannot act on your behalf or access your information unless you are present and agree.
A ‘Technical Representative’ means an individual or business authorised by you to act on your behalf in respect of technical matters relating to your service/s, including receipt of the service details, usernames, and passwords.
An ‘Authorised Representative (Billing)’ means an individual authorised by you to fully act on your behalf, including receiving service and billing information, making technical changes, signing forms, and making changes that affect billing. This representative is also the primary contact used by Vonex Telecom for correspondence, billing, quota notification emails, and the like.
How to appoint a representative
To appoint a representative, download the form that matches your Vonex account type and complete the required details.