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Customer Centre

Where to find MyNetFone plans

Webpages previously advertising MyNetFone business, residential and CallStream products will now be redirected to Vonex. If you have any questions about these products, please enquire through your dedicated customer service team.

You’ve come to the right place

Vonex is proud to have integrated MyNetFone Business, Residential & CallStream businesses with our own. We have been working to ensure our systems can make your customer experience as seamless as possible through this transitional period.

What does this mean for me?

New Features

From Softphones to help you take your offices wherever you go, your phone, internet, and mobility options with Vonex are more extensive than ever before.

Reduced Wait Times

We have already reduced the average customer wait times to under two minutes and have trained the 55 team members who joined our team from MyNetFone on our systems.

New Brand

All correspondence that you normally receive from MyNetFone will be Vonex branded or redirected. You can keep calling the same 1300 numbers, log in to your portal using the same credentials and continue paying the same way.

New Features
From Softphones to help you take your offices wherever you go, your phone, internet, and mobility options with Vonex are more extensive than ever before.
Reduced Wait Times
We have already reduced the average customer wait times to under two minutes and have trained the 55 team members who joined our team from MyNetFone on our systems.
New Brand
All correspondence that you normally receive from MyNetFone will be Vonex branded or redirected. You can keep calling the same 1300 numbers, log in to your portal using the same credentials and continue paying the same way.

Get Support

Residential Customers

  • Monday – Friday 8am – 8pm AEST
  • Saturday – Sunday 8am – 6pm AEST

Business Customers

  • Monday – Friday 8am – 6pm AEST
Please complete the form below to get help

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