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What You Need to Know


Vonex Service

IP Telephony

Rebill PSTN



Vonex is not affiliated for related to any of the principal carriers listed.

Consumers with disabilities

Vonex is currently unable to offer specific services for people with disabilities.

Appointing an authorised representative

Nominating a person as an Authorised Representative means you authorise them to inquire about, accept and create charges on your account, as well as providing them with access to your personal information.

Please remember that The original legal lessee will still remain legally responsible for all charges on the account.

Authorised Representative holders can make a variety of account request types, with the exception of the following:

To add a person as an authorised representative on your account please contact us on 1800 828 668 or email us at helpdesk@vonex.com.au

Spend management tools

Vonex offers an online customer portal that provides up to date billing information.  This is available for all customers at not cost and is accessed by clicking on the View My Bill link at the top of our website. By entering your account number and password you can access the following information that can assist in your current spend.

Customers can contact Vonex on 1800 828 668 or email helpdesk@vonex.com.au to request details on current spend.

How to estimate your internet usage- this helpful guide will assist in determining what size plan you should choose click here

Vonex now offers a number of plans for mobile, PSTN, IPVoice and ADSL that provide all inclusive pricing to help limit total telecommunications expenditure.

Security Tools

Vonex offers call control facilities to limit access to calls being made from PSTN (standard landline) and IP services.
Unauthorised Access: Account holders can add or remove authorised representatives on their account. They can also request access be available only to those with a predefined password or PIN, or that only changes from a specific email address be actioned.

PSTN Security Tools

IP Voice Security Tools

In the Hosted PBX environment it is possible to control/restrict the outgoing capabilities of an IP Handset by simply defining the Dial Plans that are used for the IP customer. Dialling rules can be setup by  Vonex in the following classes:

  1. Unrestricted
  2. Restrict all International Calls/ 1900 numbers
  3. Restrict all International/National/ 1900 numbers
  4. Restrict all International/National/1900/Local Calls – Emergency Only

The advantage of using a specific dial plan on the PBX allows the customer to define what numbers any of the IP handsets dial.

To activate one of these features please contact Vonex on 1800 828 668 or email helpdesk@vonex.com.au. Call Control Activation can take up to 24 hours.

There are no costs for setting up Dial Plans in the PBX for specific Call Control.

The attached PABX hacking document here, details how to protect your business PABX from being hacked.

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