Call handling

Client training

Components

The elements which must be aligned to provide your clients with a complete PBX solution.

• One particular PBX domain does not register any of the handsets yet all other domains are working correctly?
  
• I’m experiencing poor Voice Quality
  
• I’m experiencing lag time and/or delay on my calls?
  
• I’m experiencing one way audio
  
• The simultaneous ring / Mobile phone call redirection connects after a user hangs up their phone
  
• I dial out and the call fails to connect through
  
• The phone cannot call mobile numbers?
  
• My phones cannot call out?
  

Hardware configuration

Configuring modems, routers, switches and phone for use with the VoNEX PBX.

• Fortinet SIP and QoS
  

Inline PBX help

The help buttons on the PBX.

• Configurations - Save Configurations
  
• Configurations - Request Configuration
  
• Configurations - Reload Configuration files
  
• Music on Hold Sources - Files Section
  
• Plug and Play - The General Section
  
• The Settings - Ports - SNMP Section
  
• Email - General Email Settings Section
  
• Email - Messages
  
• Email - Email Templates
  
• The Settings - Ports - TFTP Section
  
• Domain Section
  
• How to Edit a Domain Section
  
• Access - Configuration
  
• Status - General
  
• Status - Logfile
  
• Status - Call Log
  
• Status - Calls
  
• Domain Settings - Default Values
  
• Status - General
  
• Status - Call Log
  
• Status - Calls
  
• Status - Logfile
  
• Domain Settings - Recording Defaults for this Domain
  
• Domain Settings - Midnight Events
  
• Feature Codes - Call Treatment Section
  
• Features Code - Call Forwarding Section
  
• Feature Codes - Anonymous Calls Section
  
• Feature codes - Miscellaneous Section
  
• Feature Codes - Call Intrusion Section
  
• Feature Codes - In-Call Codes Section
  
• Domain Settings - Provisioning Parameters
  
• Extension General
  
• Overview
  
• Extension Redirection
  
• Extension Mailbox
  
• Extension - Email
  
• Auto Attendant - Identity Section
  
• Extension Registrations
  
• Auto Attendant - Behavior Section
  
• Extension Permissions
  
• Auto Attendant - Timeout Handling
  
• Auto Attendant - Night Service
  
• Auto Attendant - Dial By Name
  
• Hunt Groups Section
  
• Overview
  
• Service Flag - General
  
• Auto Attendant - Direct Destinations
  
• The Calling Card Section
  
• Conference Room - General
  
• Agent Group - General
  
• Overview
  
• Auto Attendant - IVR Setup Section
  
• IVR Node - Settings
  
• Paging - Identity
  
• Overview
  
• Agent Group - Calls
  
• Paging - Multicast Mode
  
• Agent Groups - Agents
  
• Agent Groups - Behavior Settings
  
• Agent Group - What are Algorithm?
  
• Dial Plans - Overview
  
• Dial Plans - The Dial Plan List
  
• General UserSettings
  
• Lists - Mailbox
  
• Status - General
  
• Lists Conference
  
• User - Missed Calls Section
  
• ListsAddress Book
  
• ListsCall Log
  
• ListsDomain Addresses
  
• Redirection - User Settings
  
• Settings - Instant Message
  
• ACD Queue Status
  
• Buttons General Settings
  
• SIPTrunks - Current Trunks Page
  
• Address Book
  
• Assigning Buttons
  
• Changing the Appearance
  
• Existing Account List
  
• ACD Queue Status
  
• Sangoma
  
• Overview
  
• Overview
  
• The Settings - Ports - HTTP Section
  
• Creating New Accounts
  
• The Logging - General Logging
  
• Failover
  
• Loading of a Certificate
  
• The Logging - Specific Events Section
  
• The Logging - SIP Logging
  
• Agent Group - Timeout Events
  
• The Settings - Ports - SIP Section
  
• The Settings - Ports - RTP Section
  

PBX Modules

The PBX training modules

• Nothing Happens after Auto Attendant is played on the PBX
  
• How do I clear the Voicemail indicator?
  
• How do I record a welcome message for auto attendant?
  
• The voicemail email notification with attached .wav file is sent to me but my phone does not indicate that there are new voicemail messages?
  

Post provisioning

Post provisioning considerations

Security and infrastructure

VoNEX's Security and infrastructure

Troubleshooting

PBX Troubleshooting gudies

• I cannot dial out or receive calls on all handsets in the office?
  
• I cannot dial out or receive calls on a single handset (or select group of handsets)?